Frequently Asked Questions
Find answers to common questions about our premium gourmet selections.
How are perishable items packaged for transit?
All temperature-sensitive products are shipped in insulated liners with non-toxic gel ice packs to ensure they remain at optimal temperatures until arrival.
Do you offer fresh truffles year-round?
Truffle availability is seasonal. We source the finest varieties globally to ensure we provide the best quality available for the current harvest season.
Is your caviar sustainably sourced?
Yes, we partner exclusively with sustainable sturgeon farms that adhere to strict environmental standards and CITES regulations.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email confirmation containing a tracking number to monitor your delivery status.
Do you provide wholesale pricing for restaurants?
We offer specialized programs for culinary professionals. Please contact our hospitality team via the contact form for more information.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If there are any issues, contact our support team within 24 hours of receipt with photos of the packaging.